Jansport canada

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Orders and returns

Orders and Returns

All sales, deliveries, returns and customer support via this website are fulfilled by an authorised 3rd party service provider, NEON DB Corp. (NDB).

Order Status

How can I check my order status?

If you are a registered user, click here to login.

Order History

How can i check my order history?

If you are a registered user, click here to login.

When you are logged in, go to My Account / My Orders and you will be able to check the status of your order.


All payments are subject to validation and authorization by both the card issuer/credit company and us to maintain security and prevent fraud. Payment security has a very high priority. Therefore all information is sent through encrypted servers.

We accept the following payment types:

  • Visa
  • MasterCard
  • PayPal

If you pay with a credit card, your card will be authorized when you place your order, and you will receive an email confirming that your order has been successful.

If your card is not authorized, no charge will appear, and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment.

General Returns Policy

  • The jansport.ca website offers refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want. We offer free shipping on replacement orders, please contact customer support for details.
  • You have 30 days from the day your item is shipped to initiate a return.
  • All items must be received in their original, not damaged, altered, used, perfect, re-sellable condition.
  • We only accept returns on items purchased from the jansport.ca website.
  • A refund will be issued for the purchase price, plus the original shipping charge if applicable.
  • Refund will only be applied to the original credit card account used for purchase.
  • You are responsible for return shipping costs.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without a refund.
  • Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
  • You will receive a confirmation email when your account has been refunded.

30 Days Return Policy: Detailed Instructions

In order for a refund to be made, the product(s) returned must be not damaged, altered, used, in perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name, and email.

Please let us know the reason for the return:

  • Size too large
  • Size too small
  • Did not fit as expected
  • Item not as described or pictured
  • Incorrect item received
  • Order arrived late
  • Item was damaged
  • Defective or flawed
  • Unwanted gift
  • Change of mind
  • Other please specify

Once we receive your return and the products have passed inspection, a full refund will be issued within 5 business days.

We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.

You may return your merchandise for a refund by shipping it to the following address:

6550 St-Andre
Montreal, QC
H2S 2K9