Jansport canada

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Lifetime warranty

Equipment (Packs, Bags, & Luggage)

JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't, we'll replace it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.


All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport Product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property.

Have an issue? Send it to us!

An authorization number is required for all warranty claims. To obtain an authorization number, simply email us at ca_warranty@jansport.com with :

  • your complete name/address/phone number
  • pictures of your bag in its entirety, the problem area and the tags inside

We will then reply with specific instruction on a case by case basis.