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NEON DB Corp. (NDB) is the supplier and merchant of record for all sales on the website and is responsible for any disputes related to this website and for all matters concerning or related to order, sales, fulfilment, deliveries, returns or refunds.
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Does my billing address have to match the one associated with my credit card?
Yes. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.
Shipping generally takes from 3 to 10 business days, depending on the location of delivery.
We want you to enjoy your products ordered from jansport.ca as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your order for any reason, please consult our Order & Returns section.
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Your JanSport pack is engineered for peak performance on the trail and off. Understanding the technology behind the features lets you make the most of your pack.Torso Length
Measuring your torso is simple, and you’ll probably need some assistance. Using a soft tape measure, measure the length from the seventh vertebrae (creates a bump at the base of your neck) along the curve of your spine to your iliac crest. (the top of your hip bones). JanSport fit ranges are listed by the pack. Once you know your torso length select the appropriate pack within your range.Waist belt
Load the pack with 20-30 lbs. You can use anything to load the pack, water bottles work pretty well . . . just be sure they have water in them. Once you have weight in the pack put it on. Lean forward and tighten the waist belt. Remember your iliac crest? To fit the waist belt properly your iliac crest should be about right in the middle of the waist belt. Another way to determine waist belt fit is the waist belt buckle should be about right over your belly button.Shoulder straps and Load lifter straps
After you have the waist belt snug you’ll want to adjust the shoulder straps and load lifters. Leave the sternum strap loose and tighten your shoulder straps; the easiest way to do this is pull down and back on the webbing at the bottom of the strap. The point where the shoulder strap attaches to the pack should extend no more than 1-2 inches below the top of your shoulder and wrap snugly around your shoulder. When this is snug tighten the load lifter straps. You may need to adjust the load lifters so when you tighten them they pull up and lift the load. Use the slider on top of the shoulder strap to adjust the load lifter. Load lifter straps should be snug. Don’t tighten them so much that they pull the shoulder strap up off your shoulder. The top of the shoulder strap and load lifter strap should create a 45-degree angle when properly adjusted.Sternum Strap and Waist belt stabilizer straps
The sternum strap should be located in a comfortable position across your chest. Ideally, this will be just below your clavicle. Again keep this snug, if you over-tighten it could interfere with your breathing. Finally, you’ll want to snug the stabilizer strap on your waist belt. This brings the load in tighter to your back.
Each of these adjustments will be fine-tuned further as you hike. You can shift the load from your shoulders to your hips and vice versa. Also, adding and removing layers will require minor adjustments. Adjusting the load as you hike is a great way to stay comfortable.
Learn how to properly pack and stow everything you need for a multiday hike in a way that balances your equipment and helps you manage the load.
Loading and packing your pack is key to carrying your load comfortably. Learn how to load your pack in four easy steps.
First, fill the bottom of your pack with your lightest gear. This is great place for your sleeping bag, down jacket and/or tent. You can also fill this area with clothes you know you will not need during the day.
Second, the main pack bag should be packed so that heavy items like cook gear and food are in the middle and close to your back, lighter weight items on the outside.
Third, the lightest items and items you’ll need quick access to during the day like rain gear and lunch should be packed last and at the top of the pack. The pack lid is also a great place to store items that are small and need to be accessed quickly. Your goal is to get “everything”in the pack bag. You’ll be more comfortable and your stuff more secure this way.
Finally, once you’ve got everything packed, use the compression straps to compress and snug the load tightly as possible to keep things from moving around while you hike.y to stay comfortable
Guaranteed for Life
JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't we'll replace it or refund it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.
To read the complete warranty policy and how to submit your pack, please see the JanSport Lifetime Warranty page
Our products are warranted for your lifetime, for specific guidelines on repair or replacement please read our full Lifetime Warranty policy.
If your JanSport bag is in need of repair, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. Many of our customers become very attached to their JanSport® pack and do not want us to exercise the option to replace. If your JanSport pack has special memories attached to it that make it irreplaceable to you, please let us know. Please see the JanSport Lifetime Warranty page for details.
If you’re having problems with your pack, please send it to us for inspection and repair. We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, email, phone number, and include a street address or a place where someone will be available to sign for a package since we return items by FedEx. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location. Please send the product in clean. Please see the JanSport Lifetime Warranty page for details.
Our normal turnaround time is about four weeks, usually less. During peak season our turnaround time can stretch to six weeks. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes “rush” repairs through for special situations. Just let us know.
You can track your package with your shipper to determine if and when it has been delivered. Once we have received your JanSport pack in the Warranty Department, we will send out a postcard that will let you know the status of your repair. If you have further questions, please call the Warranty Department, at 800-501-3056 EXT 2.
Our backpack are hand wash only. You can spot clean with a damp cloth or hand wash and then air or line dry. Please do not use detergent or bleach.